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Mercy Ambulances: To reduce the burden of exorbitant pricing for ambulance services to poor patients, MM has purchased or coordinated a fleet of 6 ambulances equipped with O2 to transport patients. Totally, 65+ trips were done free of charge to patients. MM also has vans dedicated to Mercy Angels for hearse services.
Mercy Oxygen Centres: Once COVID cases started increasing in the city in July 2020, there was need to provide Oxygen support to rapidly deteriorating patients till they found scarce hospital beds. Addressing this critical need, MM opened & operated 9 oxygen centres across the city. MM has provided 1600+ O2 cylinders free of charge and over 750 patients were helped. The 24/7 service with 20+ helpline agents & 25+ field volunteers received 6,751 calls. 5 follow-up agents counselled patients in over 800 calls.
Mercy Online Clinic: MM launched a free Mercy Clinic Mobile App to give sound medical advice, right information and guidance to people on 1 July 2020. 70 Doctors enrolled & provided online video consultations. 740 free consultations were done benefitting 1165 patients.
Mercy Plasma: In August 2020, with the rise of recovered patients the demand for Plasma therapy increased. In collaboration with BMST, a leading blood bank, MM commenced coordinating plasma donations and recipients in Bengaluru. Out of 3,500+ requests, nearly 550 patients were provided plasma through these efforts.
Mercy Medicines & Equipments: During the lockdown, MM received 500+ calls on its helpline seeking medicines.628 prescriptions worth ₹3lakhs were given free. Since July, 2020 MM NGOs have also collaborated with other NGOs to fund critical COVID medicines and hospital bills of poor patients across hospitals. Further, critical COVID equipment such as NIVs have been procured and given to hospitals. More than ₹15 lakhs has been spent on the above.
Mercy Health camps: During the lockdown, Health camps were held at 5 homeless shelters run by NGOs & 3 police stations by the Mobile Clinic team on request by BBMP & Police resp. 600 staff were checked & medicines of ₹1 lakh was given free.A blood donation campaign organized also collected 20 units benefitting 60 lives.
Mercy Elderly Care: During the lockdown, MM operated a Free Elder Care Helpline (9731315833) to provide counseling, medicines,groceries to senior citizens. 36 cases served.
Mercy Protect: MM NGOs donated 600+ protective gear kits to front line workers in 60 fever clinics, 5 taluka CHCs & 3 large govt. Hospitals costing 2 lakh+.
Mercy Sahay: To address the stress and mental health issues which increased during the pandemic, MM joined hands with Sochara and launched a Free Counseling helpline (080 47113940).It provided support in English, Kannada and Hindi. Trained counselors handled the calls and provided support to the aggrieved callers.